easyJet.com Reviews

Boarded our flight, was told our seat was broken (paid £18.99 for it) and was relocated further back. A member of cabin crew (Joe) arranged a refund request for me and was so helpful, credit should be given where credit is due. EasyJet staff work very hard for the wage they get, as well as deal with some of Europe's finest jobsworths every day.

Worst customer service. Completely unresponsive when contacting through Facebook messenger. My first flight was cancelled unexpectly and was told I'd be able to claim reimbursement for hotel expenses. I needed somewhere to stay because I had a connecting flight home and the only alternative one for the cancelled flight left a day between the two. There was no option to change the second flight home either. I've since had an automated email response saying they can't reimburse the amount for the stay because of "advance cancellation" in semi-broken English. Not to mention that the first flight was delayed by well over an hour, making me nearly missing the check-in for the hotel that I shouldn't have had to pay for in the first place.

Save yourself the stress and just book with another flight company. ✈️

Worse airlines .. a way to earn money from luggages .. poor service .. I there is option to give - also I will give - score ..
will never fly with this again

Booked package holiday to Menorca in 2020 for following year in September 2021. Due to the pandemic and ongoing restrictions in Spain, we used Easyjet's option of moving our holiday in 2021 to September 2022 using the existing deposit. On June 22 2022 we received notice that Easyjet was cancelling our holiday due to one or both of our flights being cancelled and no alternative flights were available. Due to the inconvenience we were offered £200 towards another package holiday booking with them (not flights only) but this had to be used between June 10 to June 30. Twelve days had already passed and we were already in Spain on holiday having used Easyjet flights and were not due to return home until June 30. Using our mobile to look for an alternative holiday we discovered that there was an alternative holiday to the same resort, same hotel only 3 days earlier in September; it was, however, £500 more expensive - so even with Easyjet's generous £200 gift, we would still have to find another £300. We decided, on principle, to forgo this option and wait for our deposit to be refunded. On returning back to the UK, we were dismayed to find that our £120 deposit had been refunded as credit and not back to my credit card from which it was originally paid. On ringing Easyjet's customer service we were informed that we had used credit to change our booking and not our original deposit. We disputed this and were told our complaint could be escalated to an appeal's panel and someone would be in touch by phone with their findings. Unsurprisingly, no phone call came so we called called again. Spoke to customer service agent called Shelley. She reiterated Easyjet's terms and conditions and even accused us of losing the holiday because the balance hadn't been paid in time - we pointed out this was not the case but no apology was forthcoming. I repeated to Shelley and pointed out that at no point had we accepted or used a credit note and we understood that under UK law credit notes can only be accepted in writing. We then asked for the Easyjet email to write to so we can put our complaint in writing before taking this matter further in a legal capacity. We have done this now and have to wait eight weeks before moving forward. We have a relative who works for Hays Travel and she informs us that our situation is by no means a one-off where Easyjet Holidays are concerned. In our written complaint to Easyjet, we expressed our amazement that this company are willing to lose two customers and anyone else we can persuade to look elsewhere for a package holiday, for the sake a £120. The treatment of it's employees and customers during and post pandemic shows what a disgrace this company is. No wonder it's share price has fallen so dramatically. We urge everyone who reads this report on our experience to look elsewhere when booking a holiday.

We also wish we could give ZERO stars we also wish we would have read the reviews prior to purchasing our tickets to London from Paris. We bought our tickets a month in advance. Excited and ready to have a some time in London. We arrived to the airport early as when we used the app it would not let us select our seats or check in until 4 hours prior. So we had to go through the line to get a paper ticket, no problem until we got the tickets to find we didn’t have seat numbers. The guy said no so, just go to the gate and they will give you a seat number once we get to the gate. We arrived to the gate and the woman was extremely rude and told us to step aside we were standby. We explained how could this be as we purchased our tickets in advance and we were told by the staff at check in to come see her. She dismissed us so we were at the mercy of possible no shows and hopefully be able to sit next to each other. Thankfully we were able to board and we were off. At that point we made a point to try and make sure we have seat numbers on our return flight! So it was then time to return to Paris, we had seat numbers this time, not together, but we had seat numbers so we were thinking we were at a good start. So we leave to make sure we have 3 hours prior to our departure to make our flight. Arrive to the airport to find out we were at the wrong airport in London. We frantically make it to the correct airport, London Gatewick, where we learn the flight is delayed which was in our favor. We get to the point to show our boarding pass to be denied. We go back to the check in counter inform them we are here but the boarding pass check point won’t let us pass despite the plane still being at the gate delayed. They get us through finally we rush, see on the app and the board that the plane is still delayed. Arrive at the gate to be told the plane had left. We could see the plane mind you, but didn’t want to argue. So we returned to security to try and leave to be told we had to go to the information counter, they would help us there. We knew ultimately it was our mistake going to the wrong airport and it was 1830 at this point, the older woman at the counter was absolutely already in a terrible mood so I made sure to prevent her taking that out on us I was incredibly nice, used yes ma’am, no ma’am but she was still unequivocally rude. She told me we had to wait as they were not allowed to leave the information desk unattended so we had to wait for her colleague to escort us out. She put our name on a list at 1840. Ok, understandable. We wait 30 min, 1 hr. The woman is having other customers arrive upset for other reasons, the woman already in her mood only got worse due to the angry clients. She left the information counter with the woman despite her telling me they were not allowed to leave the information desk unattended. A guy arrives shortly after and we ask him when we could expect to be escorted out. He was admittedly a lot nicer than the woman, he said he had to wait for her return so 30-40 wait. So we waited, He came to collect people and told me we had to wait as he could only take 6 people at a time, at this point we had been waiting over 2 hours. He said he would be back 30-40 min or another colleague would get us. So the information desk was EMPTY even though they said they were not allowed to leave the desk unattended. We waited, hungry, afraid to leave the area as we didn’t want to miss our opportunity to be escorted out. An hour passes, 2 hours nobody. It’s now 22:30 and still NOBODY. We tried asking several people if they could contact someone to get them here to escort us out and we were told to just wait, they would come back. We even went to security and was told the same. Another hour nothing! 23:30!!! We start to try and find an exit a guy from security approach us. We tell him we just want to leave. He said to wait at the desk, we show him as we took a picture of the list with our names on it that we have been waiting since 1840 and NO ONE had been at the desk for over 4 hours despite them claiming they were not allowed to leave the desk unattended. He said he would find someone and check on us at midnight. We were approached by some other women concerned as they could clearly see at this point we were distressed. I was literally looking up the phone number to the non emergency police line to call for help at this point. She said she would get her manager to see if she could help. MIDNIGHT! The guy from security sent another guy to see if we were still here, we were, so he proceeded to FINALLY escort us out! As he was using his badge an EasyJet employee was coming in said she was notified there was passengers waiting to be escorted out of the airport. Apparently during the shift change at 2200 the previous shift didn’t tell the new shift we were there waiting to be escorted out. We did not get out of the airport until AFTER 2400!! We 100% will NEVER use this company again.

We booked flights within the UK which we were unable to take due to contracting severe covid.
Easyjet claim on their website that they will make refunds in the case of serious illness. This is hidden away on the site and not easy to find.
However, they did not honour this. Despite supplying a Drs certificate and offering to send photos of our multiple positive RATs, they demanded PCR results. This was only after we had recovered, because despite contacting them by email before the flights, we heard nothing from them. At the time, UK government advice was to NOT GET a PCR test. We had quite reasonably followed that advice.
Very disappointing that they make claims on the website which they do not honour by making unreasonable demands for covid verification.

Wish I can give a minus star. Staff won't even listen to what I have to say... then started giving me a lecture on how I imagine a problem which is not even happening yet - what is he even talking about. Aweful. Simply, they don't care.

Lovely Staff

Just flew with easyjet from Manchester to Olbia and back! Staff were lovely and really helpful. No hold ups at airport and both flights arrived early!!

Avoid and boycott. They treat passengers and customers very badly. Very poor management. Please see their statistics for the amount of cancelled flights. Definitely not reliable and worth trusting your holiday with. Please sign the government petition get get the government to take action against easyjet for not fullfiing their legal obligations for compensation and making up excuses and lies. Specialist solicitors say that easyjet is the worst airline to deal with in terms of compensation and they often do not reply. They think they are above the law. Jet 2 are by far the best, then whiz and ryanair is still a lot more ethical than easyjet. Easy jet is the 3rd worst airline for cancelled flights a the worst within the uk. They are also ranked the worst for customer service and compensation. Please she on your social media to avoid easyjet and get this airline back down to size and let better airlines like jet 2 have our business

A terrible boarding experience with EasyJet at Malaga Airport in July 2022. I am slightly disabled and use a CPAP medical device that was in a small shoulder bag but was charged €58 extra to board. My teenage son has Aspergers with high anxiety. As a single parent father it was our first trip abroad in 8 years. We each had one tiny carry on bag within the approved size and placed under the seat in front of us flying out to Spain with no problems checked by the UK boarding crew. But the return to the UK from Malaga with the same bags was an absolute nightmare. I asked for the Spanish agents name but he turned his name tag around so I couldn't see it. I was threatened with police arrest and a night in a Spanish jail if I took a photo of the agents name tag. With the agent aggressively raising his voice my son went into shock and I was forced to pay an extra €58 to board which included €29 for my son who had no medical device or extra baggage. I cant explain how awful the boarding agent at Malaga was which ruined an otherwise pleasant holiday. Other passengers were upset and in disbelief at the agents behaviour. EasyJet make it difficult to complain and no doubt will ignore this review but there are statutory rules that forbid airlines to charge for small medical devices in a tiny shoulder bag accompanied by a doctors note. Shocking customer service from EasyJet.

In February I booked fly plus car with the some card , when I went to take the car it said my card bank was not good ,
And till today wait for refund the deposit of car 70 pound .

In may again I fly in Italy speedy boarding. With right size trolley, they said to big and I must pay 58 pound more , I did complain , I chatted with easyJet for refund but till today nobody refund , easy jet Bad company hope explosions all airplanes

Hello, so, I wanted to make an arrangement for my flight and I received the best help I have ever received in my life in staff travel customer service from Carmen!!! She was a professional who wanted to satisfy the customer 100%! She was so polite, she knew her job perfectly and with no hasitation helped me to rescedule my flight. I have no words to describe how grateful I am for Carmen as I was stressed out about my flight due to cancelations and delays that's been happening recently and the fact that the flights are super busy and she did her best to reasure me and confort me!!! Carmen is a star, an employer everyone would like to have, especially in customer service where you don't know with whom you're dealing with iver the phone! :D

I have to say we were very worried after hearing all the negative reviews. We were very pleasantly surprised when we flew to Lanzarote recently with EasyJet. Both the outward and return flights went so smoothly, no horrendous queues, very pleasant staff and our return flight even landed 1/2 hour early. The app is so easy to use and the whole process was far better than our last flight with another budget airline! We would certainly have no problem booking again.

Flight cancelled, Easyjet has not even bothered to send any notification email about the cancelation. I have now lost a chance to find any alternative flights and I will loose money for a return flight with a different operator !!!!! Absolutely disgusting!!!!!

Having booked a group trip to Lanzarote using Easyjet for flights we had a two and a half hour delay leaving the UK (apparently down to baggage handlers) The real problem started when we wanted to fly home. Our Saturday 4pm flight got cancelled (we found out via the app) We found ourselves abandoned at the airport with no Easyjet staff to help. At 1am Sunday morning the airport staff and security wanted to kick us out of the airport as it closes over night. All the passengers refused to leave until we had somewhere to go. Fortunately an Easyjet pilot came through the airport and seeing us all stood there contacted someone from Easyjet and told them they needed to sort something out! At 3am we were finally bused to a hotel. We then had to find and fund our own return transport to the airport. Our flight was due to depart at 3pm, we eventually took off at 4pm. On arrival at Gatwick it took an hour and a half to get our luggage. We filled in the compensation claim form for Easyjet only to be told that we couldn't claim!!!!
I appreciate that Easyjet are a budget airline but you should still get a reasonable level of customer care.... It's quite clear, Easyjet are quite happy to take your money but beyond that they really don't care.

Sorry Easyjet. we won't be flying with you again!!!